The pillars of our ‘Smart’ business are Discover, Recover & Educate. These three activities are fundamental components of every service we offer. They also allow us to channel the foundations of our business—our people, processes, and technology—into productive service outcomes for our customers.
To summarize Discover, Recover & Educate in simple terms:
Discover is about our human transportation experts finding your lost freight money using leading-edge IT and knowledge-based auditing processes.
Recover is about getting that freight money back with comprehensive claims management including filing, rebuttal and payment
Educate is about teaching you how to keep that freight money in the future using reports, analysis, and process improvement/optimization recommendations